Bathtub FAQs

Q. Is there a difference between bathtub refinishing and bathtub reglazing?

No. Bathtub refinishing, bathtub reglazing, tile refinishing or tile reglazing all describe the same process of applying a new finish over a hard surface. Do not confuse this with applying new porcelain. Porcelain can only be baked-on in a kiln (oven).

Q. How much will I save with bathtub refinishing as opposed to replacement?

Refinishing your bathtub will save about 70% over bathtub replacement. While a brand new bathtub may only cost a few hundred dollars, there are other costs to replacement such as removal and disposal cost, plumbing alterations, and tile work. These costs quickly add up. And so you can easily end up spending nearly $1,000 To $2,000 to replace your bathtub.

Q. Do you repair chips and scratches in my bathtub?

Surface Renew technicians will fill in most chips or other imperfections in your bathtub or other surface prior to the refinishing process, making your damaged porcelain, acrylic, or fiberglass surface look smooth. So depending upon extent of damage, additional charges may apply. Your technician will alert you if he/she sees anything that is out of the ordinary.

Q. What if my tub has been refinished before?

It is okay to refinish a tub that has prior refinishing. Surface Renew will evaluate the condition of the existing coating. And then if necessary, strip and clean the tub to remove old coatings before we refinish it. There is an additional charge for refinishing a previously resurfaced fixture.

Refinishing Process FAQs

Q. How long does the bathtub refinishing process take?

Our refinishing process typically only takes 3 – 5 hours to complete for most standard size tubs. Your bathtub will usually be ready to use within another 10 hours after that. Why wait days or even weeks for a contractor to replace your bathtub when you can get the same results in less than 1 day!

Q. How long will my bathtub last?

The durability of a bathtub refinished by Surface Renew is very similar to that of most new tubs available now. If properly maintained and you avoid abrasive chemicals for cleaning then it will last you many years just like a brand new bathtub will. As a general rule figure on 10 to 15 years in a residential setting with normal every day use.

Q. How do I care for and clean my refinished bathtub?

Upon completion of residential tubs, we leave homeowners with a Care Instruction Sheet that tells homeowners how to clean and care for their newly refinished tub. Refinished bathtubs are often easier to clean than the original product. As a general rule use mild non-abrasive cleaning products. Because just like with a new bathtub, abrasive cleaners can dull the finish or shine. Our Care Sheet can be found here.

Q. Will it smell while you are refinishing my tub?

Surface Renew technicians come equipped with full ventilation systems for occupied units to exhaust fumes that do naturally occur with the use of solvents. Although you may notice some odor while we we are working, this typically goes away within a few hours.

Plumbing FAQs

Q. Do You Change Any of The Plumbing Fixtures?

Not necessarily. It depends on their condition and style. Although we do highly recommend installing a new bathtub drain trim ring cover during bathtub refinishing. We can provide this service for you. Since our coating needs to stay completely dry for at least 10 hrs to properly cure, repair all plumbing problems such as leaks, broken fixtures, etc. before we begin your tub refinishing process.

Kitchen FAQs

Q. Will refinishing work on my kitchen counter tops?

Our refinishing process works on a variety of counter top surfaces, including laminates, Formica, tile, and cultured marble. It also saves you money; so with our Stone-Finish, stone look system, you can have that natural stone look for a fraction of the cost of actual stone! Click here for color chart.

Warranty & Guarantee

Q. Does Surface Renew, Inc. offer a warranty or guarantee?

Surface Renew offers an industry leading 3 year warranty for residential work and 1 year for commercial jobs. Many refinishing companies offer warranties which are pro-rated, meaning that the warranty’s coverage decreases incrementally over time. Unlike these warranties, our guarantee covers 100% of any defects in workmanship or materials throughout the entire life of the guarantee. See our warranty here.

Surface Renew FAQs

Q. What makes the Surface Renew, Inc. different from other refinishing companies?

  1. The team at Surface Renew does NOT use miracle primers. A growing number of companies are cutting costs and reducing the time it takes to refinish by using a low quality thin primer. They apply this primer by wiping it on with a dirty rag. On ALL our projects we use a spray on primed with a modified epoxy because that bonds better, is tougher, and is the proven method for longevity and durability for years.
  2. All ceramic and porcelain surfaces are etched; this is a process that cleans the surface AND prepares it with microscopic pores that our finish can get INTO the original surface and bond with it instead of sitting on top. This takes an extra 20 to 30 minutes. Other companies often skip this part. Our reputation is only as good as our work and customer service. We believe in delivering the best and most complete service each and every time.
  3. The topcoat that is part of our standard resurfacing process. We trust the topcoat chemical manufacturing company for their consistency in producing a high quality product. It has the additives in it to enable it to stand up to oils and dirt for long lasting durability. Many companies save money by purchasing a car paint locally. This will look very similar when put on but lacks the essential additives to withstand the wears bathroom and kitchen fixtures face.
  4. On kitchen counter tops and bath vanities, we use a revolutionary cross linking sealer to apply our stone-look finishes. Cross linking enables us to mix the sealer with the stone color so that the sealer is all the way through the color. All other companies put the color on and then spray a sealer on top of the color.

Q.What should I do to prepare before your arrival?

  • Fix any water leaks from your tub’s faucet.
  • Remove your personal items from the bathroom.
  • Remove shower curtains from the bathroom.
  • Identify a window or door within 25 feet that opens and the screen removed so our exhaust hose can vent outdoors.
  • We always appreciate a clean bathroom; and we will leave it just as clean.
  • A clear work space near the bathroom in the hallway. If you remove anything from the bathroom please do not place it directly outside the bathroom but rather off to the side or into another room. Our technicians need the space outside the bathroom to setup their equipment.
  • Please no other construction or cleaning services happening while we are refinishing. Since we are spraying a wet epoxy onto a newly cleaned and prepped surface we require a dust free environment for best results.
  • We need about 12″ of clearance all around the area that is being refinished. If you have a bath vanity or toilet closer than that, consider removing it prior to our appointment so we can refinish behind or alongside it.
  • If you are refinishing all your tile walls around the whole bathroom, it’s best to remove all cabinets, mirrors, and toilet tank so we can spray behind them. But you can leave the toilet base attached unless you are planning on replacing it.
  • Be sure that all other work that you are planning in the bathroom is complete before we come over. Like tile and plumbing work. It’s a great time to replace your drain and overflow if needed. So then be sure to look at our drain cover that we can install for you.
  • New painting, wallpaper, carpet and showers doors should wait until after refinishing is complete and has time to fully cure. Damage may occur while working around a newly resurfaced bathtub with tools, ladders, spills, etc. Always protect your bathroom fixtures with padding, while working around them.
  • Be sure there is electricity and water available because we will need that for our prep work.
  • In colder months, the house MUST be at a minimum of 65 degrees the day before and after refinishing.
  • Please confine your pets until our technician has completed the work.

Q. Do I or my pets need to leave my home during the bathtub refinishing process?

This is an individual preference choice. We use Fume Exhausts and HVLP spray systems to both minimize over-spray and remove as many fumes as possible. There will be some residual odor for a few hours. So therefore we recommend airing out the home for a bit to clear the air after we leave. If you or a family member suffer from sensitivities to solvent smells, such as, finger nail polish remover, then it may be best to leave the house for a awhile until the smell and fumes clear. Parrots and certain other birds are very sensitive so you should remove them from the immediate area.

Q. I notice small specs of dust on the surface. Is this natural?

Yes. While we take every precaution in cleaning the environment we’re working in, it is impossible to prevent some dust from settling onto the wet surface. However, if you follow the normal recommended cleaning most of this dust will dissipate in a few weeks. Do not try and pick the dust with your fingers! Doing so can damage the finish and will void your warranty.

Q. What do I do after your technician leaves?

  • The surface must remain dry until cured. This is 10 hrs after completion for any solid color and 24 hours for Stone Finishes.
  • Remove any masking tape and paper after 24 hrs.
  • Reinstall any hardware such as drains, faucets, handles, etc. after surface has cured.
  • Caulking must be re-applied after the drying period.
  • You must never use bathmats with suction cups! Any suction cups can damage the finish.
  • When cleaning, use only a non-abrasive cleaner. Remove cleaner thoroughly after use. We recommend Simple Green diluted 50% and cleaned with a sponge. Do not use cleaners with bleach.
  • Do not store soaps, shampoo, bath oil, shaving cream, etc on bathtub or rim. Chemicals in these products can damage the finish over time. A hanging shower caddy will work great keeping items off the surface and away from the finish.
  • Repair any leaky faucets at once. Dripping water will cause premature wear and rust around drain.
  • Take care pouring any liquid drain opener directly into drain making sure not to spill any on the finished surface.
  • Most surface dust will dissipate in 3-4 weeks with normal cleaning and usage.
  • See our link to Care Instruction Sheet for more info.

Q. What if I’m  not able to complete the after Care Instructions?

No Problem! Call us and we can send a technician out to get your tub ready for you. Our typical charge for this is $50 per job area and includes re-caulking along the tub or sink. It’s also a great time to consider our bathtub drain trim ring and cover to give your tub a “finished” look!

Do you have a question that’s not yet answered here?

That’s great! Just call or email us. Or start a conversation on our Facebook page. Because we’re always happy to help you!

Arkansas Central Office, 501-920-9326
Arkansas Northwest Office, 479-226-0703
Kentucky Office, 270-349-5828